FAQs
How does the Design process work?

The Design process can be broken into four simple steps.

Step 1: Submit a quote request The first step to starting your design service is to fill out our online request form. We encourage you to be as specific as possible in what you need. Contribute ideas, samples of items and colours that you like, or reference examples from our site if you want something similar. Equally important is for us to understand concepts you don’t like – The more information you give us to start out the better we will be able to determine what you need.

Step 2: Receive your quote Your requirements will be reviewed by a designer, and we will supply you with a quote for your project. At this stage you can decide if you would like to proceed with the quote or not. For the design project to commence full payment of the quote must be made. Payment can be made by clicking the link in your PDF quote. After approving the quote and making the payment for the requested services, one of our designers will get to work creating your design.

Step 3: Design review Your design drafts will be sent to you via our online system for your review, comments and approval (you will be notified via email when this is ready). Once you approve the design, final files will be posted for you to download, and the design service will be complete.

Step 4: Send to Print/Launch Once your design is completed, project dependant, files will be be sent to print or emailed to client. Websites are launched after final payment. 

What types of projects can you design for me?

We offer a full range of design for print & web.

Examples of our design services include:

  • Branding and corporate identity
  • Logo design: logo-mark, word-mark, icons
  • Stationery design: business cards, letterheads, envelopes, presentation folders
  • Brochures and flyers
  • Posters and advertising
  • Websites
  • Wedding Invitations
  • Social media marketing
  • Press/Media kits
  • Music packaging
  • Menus
  • Product photography

Can you complete design jobs same day?
We value high-quality thoughtful design – which takes an investment of time. For this reason we do not offer same day design projects.
Do you offer rush design jobs?
Yes, we offer rush options. Additional charges apply to design jobs that are rushed – this fee varies on the type of project and on how quickly you need it completed. As a general rule, a design job is considered a rush when less than 3 business days for smaller projects and less than 8 business days for larger projects (like logo mark design). Should you require rush design services, please place a Design Quote request, and be sure to notify us of your deadline.
How long will Design Services take?
Once your deposit is paid and you have provided all content required for the project, the initial design draft will generally be sent within 7-10 business days. When you receive your quote, it will also include a better estimation of the turnaround for when you will receive the first draft of your design. The turnaround time will vary depending on complexity and how busy our design department is. Please keep in mind that several rounds of revisions may be needed to complete your design project, so this will add to the time line.
Can I talk to a designer?
When you submit your Design Quote you will be contacted to discuss the quote and your needs. If you would like a consultation please mention this in the comments when submitting your Design Quote. Consultation appointments start at $45 for 30 minutes. This can be done via telephone call if you are not located nearby. An appointment must be made in advance.
What files will I receive when my Design Service is complete?
We will supply project specific web and/or press-ready PNG, JPG or PDF files. For logo design, an EPS and JPG format file will be supplied.

The original design files will not be supplied.

Are there any additional fees?
No, there are no hidden design fees. We aim to provide accurate estimates with all costs itemized prior to the start of a project. You will get notified of any changes and adjustments and work only progresses once you have agreed to the changes.

Domain name registration, web hosting, and print services are in addition to design fees.